We understand that life sometimes gets busy, and appointments need to be rescheduled. To ensure everyone has access to timely care, we kindly ask for your cooperation with our appointment guidelines as follows:
CANCELLATION & NO SHOW POLICY
We kindly ask that appointments are canceled or rescheduled 24 hours prior to your appointment time. If you are unable to attend your appointment due to an unforeseen illness, we must be notified within 4 hours of your appointment time. This allows us to offer the appointment to someone else who has been on our waiting list. Please keep in mind, if you end up rescheduling less than 24-hours before your scheduled appointment it is still considered a no show. Failure to comply with our policy may subject you to a $50 missed appointment fee.
LIEN PATIENTS
As with all our patients, we kindly ask that appointments are canceled or rescheduled 24 hours prior to your appointment time. If you are unable to attend your appointment due to an unforeseen illness, we must be notified within 4 hours of your appointment time. Any appointment adjustments that do not comply with the above outlined policies will be considered a NO SHOW, regardless of rescheduling. For our Lien patients, A NO SHOW will result in a non-negotiable $100 fee per visit missed as consistent with the signed lien agreement.
We will notify your attorney upon repeat failures to attend scheduled appointments. If you NO SHOW 3+ times we will cancel future appointments and discharge your case.
Important Note:
Patients frequently cite pain as the reason for wanting to reschedule or cancel an appointment. While this may seem like the natural thing to do, therapy can alleviate your pain. Keep your appointment, come on in, and let us help you feel better! Communicate to your therapist that you are in pain, and they will modify your treatment accordingly.
*We reserve the right to discontinue your treatment for excessive tardiness, rescheduling, or no shows.
To make adjustments to your scheduled appointments please call us at 408-252-6076 or email us at reception@quinnpt.com.
Thank you in advance for keeping all your scheduled appointments and giving proper notice when you cannot attend.
